Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bmaemporium@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bmaemporium@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bmaemporium@outlook.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

BMA Emporium Ltd (“BMA Emporium,” “we,” “us,” or “our”) is committed to providing customers with quality palm oil products and reliable service. This Refund & Return Policy explains when refunds, replacements, returns, or other remedies may be available.

1. Our Products

BMA Emporium Ltd supplies packaged palm oil products to retail and wholesale customers.

Because palm oil is a food product, returns are handled carefully to protect product quality, hygiene, and food safety.

2. When You May Request a Refund or Replacement

You may contact us for a refund or replacement if:

You received the wrong product or quantity.
Your order was damaged before or during delivery.
The product packaging was materially damaged when you received it.
The product has a genuine quality defect.
You were charged for a product that we were unable to supply.
We are otherwise required to provide a refund or remedy under applicable Nigerian law.

We may request photographs, videos, proof of purchase, order details, or other information necessary to investigate the issue.

3. Reporting Damaged or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If there is a problem, contact us promptly:

Email: bmaemporium@outlook.com

When contacting us, please provide:

Your name
Order details or receipt
Description of the problem
Photographs of the product and packaging where applicable
Delivery information

Early notification helps us investigate and resolve the matter quickly.

4. Returns of Food Products

For health, hygiene and food-safety reasons, we generally do not accept returns of opened or used palm oil products unless the product is defective or applicable law requires us to accept the return.

An unopened product may be eligible for return where we have agreed to the return in advance.

Do not send a product back without first contacting BMA Emporium.

5. Refund Process

Once we receive and assess a valid refund request, we will inform you whether the refund has been approved.

Where a refund is approved, the refund will normally be made using the original payment method where reasonably practicable.

Depending on the payment provider or financial institution, the time it takes for the refund to appear in your account may vary.

6. Delivery Charges

Where an order is defective, damaged before delivery, incorrectly supplied, or otherwise qualifies for a remedy attributable to BMA Emporium, we may refund or cover reasonable applicable delivery/return costs.

Where a return is requested for reasons unrelated to a defect or error by BMA Emporium, delivery or return costs may be the customer's responsibility.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply.

If the order is returned to us because the customer could not receive it, we may contact the customer to arrange redelivery or cancellation.

8. Change-of-Mind Returns

Because our products are edible food products, we generally do not accept returns of opened products simply because a customer has changed their mind.

For unopened products, please contact us before attempting a return. Any approved change-of-mind return will be subject to applicable law and the circumstances of the order.

9. Wholesale Orders

Wholesale and bulk orders may be subject to specific return, cancellation and refund terms agreed with the customer before the order is fulfilled.

For large or recurring orders, customers should confirm quantities, pack sizes, pricing and delivery arrangements before making payment.

10. Order Cancellation

You may contact us as soon as possible if you wish to cancel an order.

Cancellation may not be possible once an order has been processed, dispatched or delivered to a logistics provider.

If cancellation is accepted before fulfilment, any applicable refund will be processed according to the circumstances of the order and applicable law.

11. Non-Refundable Situations

A refund may not be available where:

The product has been opened or used, and there is no product defect.
The product was improperly stored or handled after delivery.
Damage occurred after the customer received the product.
The customer provided incorrect delivery information.
The customer purchased from an unauthorized third party rather than directly from BMA Emporium.
The customer cannot provide sufficient information to reasonably verify the purchase.

These exclusions do not affect any rights that cannot legally be excluded under applicable law.

12. Product Storage

Customers should follow the storage instructions provided on the product packaging.

BMA Emporium will generally not be responsible for deterioration resulting from improper storage, exposure to unsuitable conditions, contamination, or mishandling after delivery.

13. Fraudulent or Unauthorized Transactions

Where we reasonably suspect fraud, unauthorized payment activity, abuse of our refund process, or other unlawful conduct, we may investigate the transaction and delay or refuse a refund where permitted by law.

We may also report suspected fraudulent activity to relevant payment providers or authorities where appropriate.

14. Legal Consumer Rights

Nothing in this Refund & Return Policy is intended to remove, restrict or replace any consumer rights or remedies that cannot legally be excluded under applicable Nigerian law.

Where applicable law provides a customer with a right to a refund, replacement, repair or other remedy, that right will continue to apply.

15. How to Request a Refund

To request a refund or replacement, contact:

BMA EMPORIUM LTD